Prior to installing SupportAssist for Servers, what should be done?

Prior to installing SupportAssist for Servers, obtaining permission from the customer or Dell support is crucial. This step ensures that all involved parties are aware of the installation, which can help prevent any unauthorized changes to the system. SupportAssist integrates deeply with server management, and having explicit permission allows for a smoother process, as customers may have specific policies or protocols that need to be adhered to.

Additionally, obtaining permission is essential because installing software such as SupportAssist may alter system settings, introduce new monitoring capabilities, or connect the server to external services. Therefore, it is part of responsible IT management to ensure that all stakeholders are informed and have agreed to the changes.

While running a full system backup and updating system firmware are good practices, they are not specifically mandatory steps before installing SupportAssist, although they may contribute positively to the overall system stability and data protection. Notifying all network users is also considerate but may not be as vital as having explicit permission regarding the installation.