What additional service does On-Site Diagnostics include?

On-Site Diagnostics is primarily focused on hardware issues. The service includes hardware diagnosis using a range of supported Dell diagnostic tools, which are specifically designed to identify problems with Dell hardware components. This process typically involves specialized equipment and procedures that allow technicians to conduct in-depth evaluations of the hardware's functionality and performance.

While resolving software issues or managing malware may be part of other support services, they do not fall under the responsibilities of On-Site Diagnostics, which is dedicated to assessing and diagnosing physical hardware problems. Similarly, warranty extensions and virus cleaning are services that typically involve different processes and may require separate support channels. Therefore, the focus on hardware diagnosis distinctly sets this service apart as a critical component of Dell's customer support offerings.