What should you offer a customer who needs to restore their iDrac license after replacing the system board for a PowerEdge 720 but doesn't have it?

When a customer replaces the system board on a PowerEdge 720, the iDRAC (Integrated Dell Remote Access Controller) license tied to the old motherboard will not automatically transfer to the new hardware. In this scenario, offering to upload a temporary license using a Support Live image USB key is the correct approach.

The temporary license allows the customer to activate the iDRAC features immediately, granting them access to the necessary remote management capabilities while they sort out the permanent license. The Support Live image USB key provides the necessary tools to facilitate this upload process seamlessly.

This option is practical and rapid, ensuring that the customer can continue utilizing their server’s management functionality without significant downtime. It also serves as an immediate solution while they explore longer-term licensing options. The other options do not address the immediate need for a temporary solution to restore functionality effectively.